Below are interesting stories the Banking.com staff has been reading over the past week.
Articles via Forbes, PYMNTS.com, Banking Technology and Bank Technology News
- Meeting customers anywhere with omnichannel banking: There are more convenient, better ways to bank and consumers are quickly becoming aware of it. These new omnichannel opportunities present both challenges and opportunities to financial institutions, forcing them to better their customer experience, and retain and attract members/customers.
- How much do consumers use mobile check deposit?: Mitek recently reported that it estimates nearly 33 million Americans use their mobile deposit products. As consumers continue to purchase smartphones with cameras, new life is brought into depositing a check, which means more avenues for consumers to interact with their financial institutions.
- Banking innovation: a marathon, not a sprint: There’s no arguing that technology has forced financial institutions to become more innovative which has helped create new banking platforms and expectations from consumers. However, with such emphasis placed on the importance of innovation, it is important for financial institutions to remember to place emphasis on creating great products, not just getting it done quickly.
- Survey confirms Americans’ increasing use of mobile banking: A study from Carlisle & Gallagher found that 55% of Americans access their financial account information through mobile banking options 2-3 times per week. This means that Americans are continuing to adopt digital banking and are looking to their financial institutions to provide quality, convenient ways for doing so.
What have you been reading? Let us know in the comments section below or Tweet @bankingdotcom.