Is cash falling out of favor among travelers?

A new survey suggests that cash is becoming a less popular payment option for travelers. What could this mean for the industry?

For many people heading abroad for vacation or business, cash has long been the primary way of making payments. It’s easy to understand why, as it is convenient and simple to use, accepted everywhere and helps people keep track of exactly how much they are spending.

Compared to credit and debit cards, which may incur additional fees when used overseas, cash has also traditionally been seen as more cost-effective, especially when people prepare in advance prior to their trip.

But as digital payments gain in popularity around the world, are attitudes towards cash changing, and if so, what will the payments industry have to do to keep up with the demands of today’s global travelers?

Why some travelers are wary of cash

Overall, cash is still the most popular method of payments when people are traveling outside their home country. According to Visa’s recent Global Travel Intentions study, 77 percent of respondents still prefer to rely on cash. However, the study also claimed that the use of this payment method is increasingly causing anxiety and stress, with the loss or theft of cash a top concern.

One reason for this is many people still feel they need to carry more cash abroad than they would typically be comfortable with. Nearly three-quarters of respondents (72 percent) said they prepare the foreign currency they will need before leaving, and the median amount of cash taken abroad per trip comes to $778.

The average traveler spends $1,793 per trip, and many will not top up their cash once they arrive. Just one in ten people make an ATM withdrawal at their destination, with nearly 20 percent of respondents citing the security of ATMs in unfamiliar locations as a barrier.

There is also the question of what to do with remaining cash. Despite the fact that spending outpaces the amount of cash taken, almost nine out of ten travelers (87 percent) still have cash left over after their trip, with the average amount being $123. But less than a third of these (29 percent) convert it back into their home currency, which means many are left with significant amounts of wasted cash.

Lessons for the payments industry

Changing travel trends may also have an impact on people’s attitudes to cash. Visa’s survey found that the amount of overseas trips are on the rise, with respondents planning an average of 2.7 foreign trips in the next two years, up from 2.5 in the previous two years. What’s more, these trips will often be shorter than in previous years and are more likely to take in multiple countries, which may make planning cash use beforehand more of a hassle.

While Visa certainly has a vested interest in encouraging the use of card payments among travelers, the survey highlights the importance of providing payments choice to tourists and business travelers alike.

Some credit, debit and prepayment cards, for example, now allow users to pay in local currency, thereby avoiding hidden fees and benefiting from more competitive exchange rates. But options for payments when on vacation may not be limited to credit and debit cards. Tools such as mobile and contactless are increasingly popular options, and people will expect to be able to use these when abroad just as they would at home.

Indeed, Visa found travelers are increasingly relying on technology when in foreign countries, with 88 percent of respondents gaining online access while abroad, up from 78 percent in 2015. With 44 percent using ride-sharing apps to get around once they reach their destination, for example, there is no reason to think that payments will be any different.

Cash isn’t going anywhere for travelers, with its convenience and ubiquity particularly useful when people are in unfamiliar locations, but with mobile and digital options gaining popularity around the world, we can expect more people to rely on these when traveling outside their home country.

Written by Nav Kullar

Nav Kullar

Nav is a marketing manager for Payments at NCR and is based in the UK. She is responsible for the marketing of NCR Payment solutions, with a specific focus on the transaction processing platform Authentic. Nav has over 15 years’ experience in the payments business with previous marketing roles at Visa and Elavon.

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