This Week’s Reads: Digital, Financial Education, Omnichannel

Below are interesting stories the staff has been reading over the past week.

Articles via Banking Exchange, The Financial Brand, BankNews

  • Going digital –really digital: Although mobile and online banking capabilities are often the first step in going digital, research suggests that this step isn’t nearly enough for a financial institution to be considered “digital savvy.”
  • 5 ways to refresh your financial education program: While it is important for financial institutions to provide financial education to all consumers, there is a big opportunity to provide financial education to younger kids and young adults. This will help build loyal relationships and lead to long-term gains.
  • Omnichannel banking: In order for banks and credit unions to truly have a successful omnichannel approach to banking, they must know when, where and how to talk to customers and members –from online, to mobile, to branches.

What have you been reading? Let us know in the comments section below or Tweet @bankingdotcom.


Written by Staff